Time Frame: Products must be returned within 7 days from the date of purchase to be eligible for a refund.
Condition: To qualify for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. Due to hygiene and health safety, we cannot accept returns on used products unless they are faulty or received damaged.
Proof of Purchase: A valid receipt or proof of purchase is required for all returns and refunds.
Certain items cannot be returned for refunds for health and safety reasons, including:
Any item that is not in its original condition, is damaged, or missing parts not due to our error.
Any item returned more than 7 days after delivery.
Contact Us: Please reach out to our customer support team at [08150609322] before sending any products back. We will provide you with detailed instructions on how to proceed with the return.
Return Shipping: You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.
Inspection: Upon receiving your return, we will inspect the item and notify you of the approval or rejection of your refund based on the condition of the returned product.
Approval and Processing: If your return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7 days.
We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same product, please contact our customer service team for instructions.
If you have any questions regarding our refund policy, please do not hesitate to contact our customer service team. We’re here to help make your shopping experience with Ajocare Organics as pleasant as possible.